Shipping & Returns

Here in Cables Direct Online, We want you to be happy with your purchase. In case you are not 100% satisfied, we offer one of the most convenient return policies in the online business. You may return your purchase for ANY REASON within 30 days of receipt for an exchange or a refund of the purchase’s price excluding shipping charges.

All products MUST be returned in the same condition they were received, and contain ALL original boxes, packing, manuals, and all other accessories/documentations provided by the manufacturer or Cables Direct Online.

Return/Refund Process:

Please contact us and provide us with the following information: original order number, the product you are returning, the reason for your return, and contact information.
Wrap the package carefully. All returned products must be in original condition and packaging, otherwise additional charges may be applied.
Please include a copy of your original invoice and your contact information (email or phone number) with your return order. Also, include a brief note on the invoice if you have any additional information that you would like to provide. Return the product using your preferred shipping method to our Return Center address (see below).
It may take up to 7 business days to process your return after we receive your product.
No Restocking Fee will be applied if item is returned within the 30 day period.
A 15% restocking fee will be applied after the 30 day period.
Shipping Charges cannot be refunded

Attn: Returns Center
Cables Direct Online
15 Brandywine Dr.
Deer Park, NY 11729

If we shipped you a wrong item: You have the option of exchanging it for the correct item, or returning it for a full refund. Please contact us.

If we shipped you a defective item: You are eligible for a refund or exchange depending on the item category. Please contact us Please contact us.

If you are not satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved. Please contact us Please contact us.

Cancellation Policy

Many orders can be cancelled at no charge up until shipment. When your order ships, you will receive an email Notification for your order. Orders that have already been shipped cannot be cancelled and will be treated as returns.
The same applies for editing a shipping \ billing address.