Wholesale Shipping Policies:These Policies apply to Wholesale/Retail Accounts that purchase products from our store. Policies change or are updated from time to time and all orders and prices are subject to the most current policies and prices at time of order.
- Orders are fulfilled on a first in first out basis.
- All orders take one full business day to process before shipping.
- If an order is not received by 5 pm MST that day it is considered the next business day.
- All orders are shipped UPS GROUND or a private shipping company
- For foreign shipping costs there is additional charge that will be assessed depending on order location that will be billed separately.
Returns: No returns without RMA
- RMA (Return Merchandise Authorization) number must be obtained from our customer support before product is to be returned for any reason. Unauthorized merchandise returns (e.g. not accompanied with a RMA number) will not be eligible for product credit. If product is returned for product quality issues, Please detail product’s problem in a written document accompanying the returned product for to investigate and review.
- If product is being returned for product credit or replacement, returned product must be received by us unbroken and unopened and within expiration date to be accepted. No RMA or product credit will be issued for product that is past the expiration date on the label.
- 20% restocking fee will be applied, (unless product is returned for Product Quality Issues).